A Follow-Up: Are You Frustrated with Facebook?

A Follow-Up: Are You Frustrated with Facebook?

Were you wondering if you were the only person out there frustrated with Facebook?

Can you guess the top reason why 59% of respondents are frustrated with Facebook?

You made your voices heard. It is finally here, our follow-up article to Are You Frustrated with Facebook. I am so delighted to share our findings with you today. Let me start off by saying a big thank you. You are all amazing.

I am so honored to have such wonderful readers. I have loved reading all of your responses. One of the things that stood out to me the most, was how hard working you all are. Thank you for taking the time to respond to my questions, and thank you for sharing your expertise.

Here is what those who answered had to say about whether or not they are frustrated with Facebook:

  • 90% of the respondents reported that they had been frustrated at one time or another with Facebook.
  • 5% reported that they had yet to make up their mind.
  • 5% reported that they were not frustrated with Facebook.

Users Frustrated with Facebook
So, if majority rules, then, yes, you are frustrated with Facebook.

Why Users Are Frustrated With Facebook

What I found interesting wasn’t just that you were frustrated with Facebook, but why you were frustrated. I broke down the reasons for why you are frustrated into 4 different groups. What would you guess was the top reason why people are frustrated with Facebook?

  1. 59% of people who reported being frustrated with Facebook said they were because analytics and lack of reach. Many of you wrote about how you work so hard on your posts and the people who like your page never see them.
  2. 17.5% said that they are frustrated because of Facebook’s constant changes.
  3. 6% of those frustrated cited Facebook’s unreliability.
  4. 17.5% of the responders said that they understood the frustration and at times have felt frustrated with Facebook. However, this group had a little something extra to say.

This fourth grouping reported that while they understood being frustrated with Facebook, they seem to get past their frustration because:

  • They understood that Facebook is a business looking to make money.
  • They use Facebook as well as many other social media sites to promote their blog articles. In other words, they don’t put all their eggs in one basket.
  • Lastly, they stated that Facebook is a free platform. They explained that you can choose to pay to promote posts if you want, but it remains a free platform.

Why users Are frustrated with Facebook

A Few Other Interesting Observations

While 90% reported being frustrated, only 5% reported that they had given up on Facebook completely. Another 5% did report that if something didn’t change, then they too, would be giving up on Facebook.

A Love/Hate Relationship

Many of you reported a love/hate relationship. It is the challenge between the potential that Facebook offers with over 1 billion active monthly users against the difficulty in reaching those users. A quote from Facebook Marketing that should not be ignored is,

Pages organically reach about 16% of their fans on average.”

Another thing that shouldn’t be ignored is that 5% of you reported success in paying for ads/promotions on Facebook.

Is Facebook Worth It?

I wish I had a better answer, but the truth is that only you can decide if Facebook is worth it for your company. I would love to hear your thoughts on this study.

Don’t forget, next Tuesday I’m starting a video blogging series. Do you have any recommendations for me? I would love to hear your thoughts on video blogs. Have a wonderful week everyone.

Christine King is a staff writer at R & R Web Design LLC. She is passionate about writing and loves what blogging and businesses can achieve. Armed with her degree in social work, she brings the unique ability to motivate readers in every blog article she writes. She specializes in creating content and writing blog articles for a variety of businesses at R & R Web Design LLC.

This article was published on: November 20, 2013 and was last modified March 21, 2018
26 comments on “A Follow-Up: Are You Frustrated with Facebook?
  1. Nancy says:

    Christine, outstanding follow up to the original post “Are You Frustrated With Facebook.” Interesting to note that while 90% of the respondents are frustrated, only a small percentage have or would abandon Facebook altogether. It is definitely a love/hate relationship–fantastic analysis!

  2. Margaret says:

    I am on FB all the time, I post my blog post and manage my pages and I am mostly frustrated as the majority with the reach. I am not into all the behind the scene things at this time, and I too get frustrated with the changes b/c of that, it is time consuming to get use to the format over and over again. But I still enjoy it for socializing with friends I do not have a business and I understand those that do their frustration are view in a different light.

  3. Lorelle says:

    No matter how frustrating fb is while potential clients use it we have to conform and keep it in our marketing strategy. It can also be easier to adapt to the changes rather than shifting to a new platform such as g+

    • Lorelle,
      You make a great point, that potential 1 billion active monthly users has to be considered when deciding whether or not Facebook marketing is right for your company. Thank you for commenting.

  4. Lorraine says:

    Great article. I think my frustration with Facebook can be summarised in one simple word: EDGERANK! 🙂

  5. Carol says:

    I’m pleased to see that I’m not the only one frustrated with Facebook. My biggest frustration is that my business facebook page, can’t do what my personal profile facebook page can do.

  6. Rosie says:

    I agree that Facebook can really annoying at times BUT … and it’s a huge But – we can use it for free and to be honest what other marketing resources gives you all that Facebook does for FREE?

  7. Interesting to read the foloow-up as I participated in your original research. Thanks for putting it all together. YOU are vey hard working too!!! I’m certainly part of the love-hate gang!

  8. I have a love/hate relationship with Facebook too. Sometimes it feel like a necessary evil. I’m writing a book and the publishers/agents make it clear that an author needs a platform. How truly effective is this platform? No one really knows as your research indicates. One of the reasons I’m frustrated with it is how addictive it becomes. You post a piece on your blog and then you monitor how many people are reading, looking. It’s insane. We used to have to wait for the mail to be delivered once a day. Now mail comes in our email box all day long. And we like getting mail, getting comments. I don’t know the answer, but I wish marketing were a little bit easier. 🙁

  9. Thanks for the follow-up post! I’m in the “don’t put all your eggs in one basket” group. You get what you pay for, and Facebook is a free platform. I think (in my humble opinion) the reason the frustration is there is that the algorithms changed. You used to have a much bigger reach (for free) and now you don’t – which is frustrating. A social media strategist recently told me – the only thing you own is your website. If you rely on any social media platform (Twitter, Facebook, G+, etc.) to generate business – what will you do if they close down the site? Use these platforms to funnel people to your website, blog, etc. As this is the only thing you can control.

  10. Remy says:

    I have been frustrated with Facebook since day 1, but to be honest I do not pay attention to this anymore. Indeed, I get better results with twitter.

  11. Delia @ Blog Formatting says:

    I was curious to read the follow-up post, thanks for the wonderful details, Christine!
    I think many of us are comfortable and decide to continue on, because we started with the personal accounts and we like to use Facebook, don’t you think? It’s a really important aspect, we don’t want to start all over after years of effort that we’ve put in.

  12. Michelle Thomas says:

    Hey i loved reading all your comments.. I personally feel that face book both ways either for business or social.. is a great way to put ideas or get to know more about not only business aspects but also the face behind the business.. which is very important, as we get to know more about what exactly the business is dealing with and a more friendly customer base can be made esp. in expanding business..and getting more customers either online or through a telephonic conversation.. the ambiance would be great for any business. No matter how frustrating face book is … it is great as well :}

  13. Veronica Solorzano Athanasiou says:

    Christine,
    You’ve done such a great job with the graphics and just stating the facts. Let people decide! Well put. We don’t have a choice but to use this VERY popular platform. I personally feel that most of the changes they make are for the better, so we have to adjust and start paying to increase reach if needed. I like to compare Facebook with the radio: It’s free to use provided you have the reception device but if you want to be heard of, you must pay!

    • Veronica,
      I love your comparison of Facebook and the radio. Robin did the graphics, I just sent the information. I think she did an amazing job too. Thank you so much for commenting. 🙂

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